EU Digital Services Act (DSA)

WitnessMe is committed to complying with the European Union’s Digital Services Act (DSA). This page sets out the information that intermediary and hosting services are required to make available to users and authorities in the EU.

Reporting Illegal Content (Article 16)

Any individual or entity can notify us of content they consider to be illegal. Our notice-and-action mechanism is available to everyone, free of charge, through our Content Removal & Reporting page and our contact form. When submitting a notice, please include:

• A clear explanation of why the content is illegal.
• The exact location (URL) of the content.
• Your name and email address (except for notices concerning certain offences against minors).
• A statement of good-faith belief that the information in the notice is accurate and complete.

We will process valid notices in a timely, diligent, non-arbitrary and objective manner and will inform you of our decision and the available redress options.

Points of Contact (Articles 11 & 12)

We have designated a single electronic point of contact that allows users and Member State authorities, the European Commission, and the European Board for Digital Services to communicate with us directly. All such communications can be initiated through our contact form. Communication may be conducted in English.

Statement of Reasons (Article 17)

When we remove, disable, restrict, demote, or suspend content or an account, we provide the affected user with a clear and specific statement of reasons explaining the decision, the legal or contractual ground relied upon, and the redress options available.

Internal Complaint-Handling (Article 20)

If you disagree with a moderation decision (including a removal, a refusal to act on a notice, or an account restriction), you may lodge a complaint free of charge within six months of the decision via our contact form. Complaints are reviewed by qualified staff and are not decided solely on the basis of automated means.

Out-of-Court Dispute Settlement (Article 21)

EU users are entitled to select a certified out-of-court dispute settlement body to resolve disputes relating to our content moderation decisions, including complaints that we have not resolved through our internal complaint-handling system.

Trusted Flaggers (Article 22)

Notices submitted by entities awarded “trusted flagger” status in their Member State are given priority and processed without undue delay.

Measures Against Misuse (Article 23)

We may suspend, for a reasonable period and after prior warning, accounts that frequently provide manifestly illegal content, as well as the processing of notices and complaints from individuals or entities that frequently submit manifestly unfounded notices or complaints.

Transparency Reporting (Article 15)

We publish information about our content-moderation activities, including the number of notices received, actions taken, and the use of automated tools. Transparency reports are made available on a periodic basis and can be requested through our contact form.

Last updated: June 2026